FAQs

  • A 100% online healthcare service that our Licensed Medical Providers can use to deliver the highest quality care to you from the comfort of your home.

    This vastly improves access to care and removes the long process of taking off of work, commuting to the doctor’s office, sitting in the waiting room, waiting in the exam room, etc.

    Our service is fast and easy and can be done anywhere with a computer or mobile phone with an internet connection.

  • Anyone, regardless of gender. To use TriSummit Health you must:

    1) Be over the age of 18

    2) A resident of the state of Texas.

    3) A demonstrated medical need for treatment. In some cases (such as weight loss therapy) this means recent lab work. We can help get updated labs for you.

  • Designed to be as convenient and personable as possible for you. A 100% online health service with direct access to our Providers

    1) Complete quiz/medical intake and (if necessary) complete required labwork. Don’t worry we will let you know if needed.

    2) Have a telehealth video visit with your personal medical provider that will assist you exclusively.

    3) Receive your medications in the mail every 30, 60, or 90 days depending on which program we decide together

    4) Regular follow-up with your personal medical provider with direct access to messaging/phone calls when needed

    We are committed to your success and want to be part of your health journey.

  • Every price is listed on our Pricing page. That is the price you pay. Nothing more. There are absolutely no other fees like with other companies.

    Virtual urgent care is a flat $50 per visit and no insurance is required. If your provider is not able to diagnose or treat your condition online, you will not be charged.

    Your medical provider will be up front with you about costs and WILL NOT charge you anything without speaking with you about which medication or program is right for you.

    We want to be as transparent and accessible as possible for our patients. Our patients can email/message/call and you will speak to your personal Medical Provider, nobody else. We believe that any form of healthcare these days has lost the personable element to it and we will do our part to bring it back.

  • TriSummit Health does not accept health insurance. All of our services are self-pay, and every price is listed on our Pricing page. Virtual urgent care is a flat $50 per visit.

    You may use your insurance at your pharmacy of choice for your prescription medication.

  • Your personal Medical Provider will be able to have an in-depth conversation with you and help decide what works best for your needs. In general, TriSummit Health offers treatments such as:

    GLP-1 Compounded Medications. Semaglutide and Tirzepatide

    Note: Semaglutide and Tirzepatide have the same active ingredient as brand name drugs Ozempic, Wegovy, and Mounjaro.

    Virtual urgent care prescriptions work differently. Those are short-term prescriptions for the condition treated at your visit, sent to your local pharmacy. Our providers do not prescribe controlled substances - see the Virtual Urgent Care page for the full list of exclusions.

  • You and your Provider will discuss every option available to you. In the event that we cannot recommend medication therapy, there is no charge to you!

  • TriSummit Health protects our patients’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA) compliant privacy and security practices to keep your information safe and secure.

    All messaging with your provider is conducted through secure, HIPAA compliant platforms.

  • We have partnered with Southend Pharmacy in Houston, Texas. They will send the medications and supplies directly to you.

    You will NOT be billed separately by the pharmacy. This is included in your price with TriSummit Health.

    Pharmacy information:

    415 Westheimer Rd #103

    Houston, Texas 77006

    southendpharmacystore.com

    855-414-5356

Virtual urgent care

  • If your provider is unable to appropriately or safely diagnose/treat your condition via Virtual urgent care visit then you will not be charged.

  • Yes you may communicate with your provider for an additional 14 days after your urgent care visit at no extra cost. You may message through the chat feature in your patient portal or text our office at (469) 935-4787.

    All messaging is conducted through secure, HIPAA compliant platforms.

  • If your provider does not include refills on your initial prescription then you will need to schedule another virtual urgent care visit to request another refill.

  • Our providers will often issue a one time 30 day renewal for certain medications. This includes medications for thyroid conditions, blood pressure, cholesterol, type 2 diabetes, among others.

    Your provider will consider many factors when determining if a renewal is medically appropriate. For example, they may want to know how long it has been since you have last taken your medication, seen your regular doctor, had appropriate lab testing, and if you previously had a renewal through virtual urgent care services.

    It is at the provider’s discretion as to whether a renewal is issued. If a renewal is not issued then you will not be charged for the visit.

  • Our Virtual Urgent Care page has the full list. It covers the conditions we commonly treat, the symptoms that need in-person or emergency care, and the medications our providers do not prescribe. Please look it over before you book.